Supporting the company’s infrastructure environment, through focusing on server and storage, the IT Infrastructure Analyst will have the following main duties and responsibilities:

• Prioritising and managing operational support issues, along with project work.
• Planning and deploying infrastructure projects to a defined schedule.
• Communicating effectively with end users to minimise impact during changes.
• Installing, configuring, testing and maintaining operating systems, application software and system tools.
• Ensuring up-to-date documentation on infrastructure supported systems.
• Managing assigned tickets, as well as troubleshoot and resolving identified issues.
• Working to SLA thresholds for incidents, requests and problems.
• Utilising monitoring software to proactively respond to issues before clients are impacted.
• Automating tasks and processes, using tools and scripting, to improve efficiency.
• Complying with IT controls, including change management procedures.
• Out of hours availability occasionally required for changes and outages.

Experience / Qualifications:

• Applicants will be expected to possess a Degree qualification in a relevant IT / Computing discipline.
• Previous experience in a similar IT Infrastructure Analyst / Engineer type role is essential.
• Experience in a similar role, within the Oil & Gas Industry, would be preferred.
• Windows server management experience is essential.
• SAN and storage array management experience is essential.
• Experience with VMware vSphere infrastructure is essential.
• Experience with Active Directory and O365 is essential.
• Applicants will be expected to possess knowledge with the following:
• VMware HorizonView.
• Linux server management.
• General routing and switching.
• PowerShell scripting.
• F5 experience.
• Databases – SQL and Oracle.
• Splunk and SolarWinds.