The IT Infrastructure Engineer will have the following main duties and responsibilities:

Analysis:

• Analysing the business needs to specific technology solutions.
• Reviewing functional and non-functional requirements on consistency.

Technical Design and Implementation:

• Designing technology solutions within architecture guidelines.
• Maintaining documentation for technical design of solutions.
• Ensuring acceptance by Business Representatives and Technology Service Manager.
• Managing delivery of technical solutions, based on defined acceptance criteria.
• Leading and / or participating in technology projects, in line with defined IT governance models and based on applicable project management principles.

Innovation and Optimisation:

• Proposing innovative solutions to reduce complexity and / or costs of ownership of technology services.
• Ensuring embedding of accepted innovations in technology roadmaps.

Knowledge:

• Maintaining knowledge of ICT infrastructure architectures and solutions, including required certification levels.
• Analysing internal and external developments with regard to IT solutions.

Change Management:

• Assessing business change requests and communicating the impacts, trade-offs, risks, costs, benefits and opportunities of IT solutions with services providers.
• Monitoring the implementation of changes.

Projects:

• Participating in relevant IT projects.

Experience / Qualifications:

• A Degree qualification in a relevant IT / Computing discipline would be preferred.
• Relevant product certifications (MSCE, Oracle, Cisco, etc) would be preferred.
• Previous experience in a similar IT Infrastructure Engineer type role is essential.
• Experience with infrastructure technology (networks, servers, solutions, etc) and service management processes (ITIL) is essential.
• Substantial hands-on experience of service level management is essential.
• Experience in service management support is essential.
• Applicants will be expected to be able to translate business requirements into technology solutions and / or service KPIs.
• Applicants will be expected to have experience in the following areas:
• Cisco WAN, LAN, WLAN.
• Active Directory Domain Services.
• MS Wintel Server.
• MS SQL Server.
• MS Exchange.
• MS SCCM & McAfee ePO.