Overview

Being one of the subject matter experts on M365 you will be responsible for maximising employee awareness, adoption, and satisfaction by promoting and celebrating the adoption of M365 across their global community. Specialist experience in change management and M365 is key, as is familiarity with the wider Power Platform functionality.

M365 is replacing a number of existing collaborative tools and manual processes so you will need to build an understanding of how users work through close engagement, user stories and scenarios to help guide them to adapt ways of working. You will work closely with the wider M365 Solutions and enterprise applications teams to guide the business in optimal solutions and ways of working.

The specialist will be expected to work largely autonomously but will report directly to the M365 Solutions Manager. In addition, where workload allows, the specialist may also be required to assist on projects in the wider Enterprise Applications team, or to assist in support of the Microsoft 365 platform in general.

 Specific Key Responsibilities & Activities

• Leading employee awareness and adoption activities.
• Monitoring user satisfaction and adoption levels.
• Supporting the superuser community, working closely with the lead superuser.
• Identifying company training and adoption requirements for M365 and leading the development and delivery of these toolkits.
• Supporting and developing governance control to aid it the functionality and adoption of M365.
• Forming strong relationships with Microsoft and the partners to input to creating strong technical roadmaps for continuous success.
• Inputting to the development of solutions in Office 365.
• Adhering to, and developing, team and department best practices / methodology for support and project delivery.
• Promoting global standardised processes within the company.
• Identifying opportunities for the company to gain efficiencies from using the IT solutions in smarter ways.
• Managing and coordinating testing new solutions and changes to existing solutions.
• Proactively engaging to understand future technology trends and defining their relevance and potential to the company.

Key Relationships / Stakeholders

External

• Key IT Partners; Software vendors; Industry peers.

Internal

• Other IT colleagues across the full range of disciplines.
• M365 Superuser community.
• Citizen development community.
• Business process owners and key functional stakeholders.

Skills, Experience and Qualifications

Essential

• Experienced in supporting users with Microsoft 365 products and has a good working knowledge of the Microsoft 365 environment and the administration of it.
• Experience driving technology adoption and reporting on workplace technology adoption.
• Significant past experience of end user change management and training (planning, creation and delivery).
• Experience creating technology roadmaps and considering business requirements.
• Strong interpersonal and communication skills.
• Able to source feedback from user community and translate into actionable improvements.
• Highly-developed teamwork skills to collaborate effectively with colleagues.
• Must be willing to proactively fill gaps in your technical knowledge and capabilities.
• Strong attention to detail and excellent customer service orientation.
• Able to work well under pressure on own initiative and self-discipline to manage workload.
• Ability to work within a global dynamic support and development team.
• Ability to identify, analyse and solve problems in a logical and effective way, including root cause analysis and actions to solve the problem.
• Good organisational skills and smart working methods.

Advantageous

• Experience in working in a global organisation with a number of different cultures and types of end user groups e.g., onshore / offshore.
• Knowledge of working with an agile implementation approach.
• Service delivery experience.
• Knowledge of Azure ecosystem, including DevOps.
• Knowledge of SharePoint migration/management tools (Metalogix, AvePoint).
• Experience of Cloud Governance tools (AvePoint).
• Experience of third-party workflow tools (Nintex, K2).

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