Job Purpose:

The repair, support and servicing of all company products onsite at Aberdeen facilities as well as manufacturing, assembly and testing of new products when required. Supporting all service and production related activities to ensure customer expectations and business goals are met.

Key Responsibilities:

• Working as part of the Engineering Service Team. Responding to all day to day activities relating to products repair, support and servicing operations.
• Working through day to day tasks, as established by the Engineering Service Team in conjunction with the Production and Service Manager. Following documentation procedure for the engineering service process.
• Providing prompt, proficient and accurate technical advice, by telephone, email and in person.
• Quoting replacement parts and labour to complete equipment repairs and process customer spare parts requirement to resolve technical assistance enquiries of customers.
• Processing customer POs liaising with Planning Team for completion dates.
• After sales support to customers, agents and to users in the field.
• Identifying potential / actual product problems and, if necessary, liaising with the appropriate departments to resolve them.
• Ensuring each enquiry is closed out and ensure appropriate measures are in place to avoid repetition in the future by use of documented channels.
• Providing technical, practical and computer training to new team members.
• Advising customers regarding product maintenance and extended warranties.
• Maintaining a safe working environment, in conjunction with Lean and 6S.
• Adhering to quality standards, following set procedures and work always flows.
• Carrying out additional duties as may be required by the Production and Service Manager.

Qualifications & Experience:

• Basic electrical / electronic fault find and repair knowledge permitting.
• Relevant experience of working in a manufacturing / repair environment.
• An ability to solder to a high level is also essential, alongside general mechanical skills.

TMM Recruitment INDTRA