2nd Line IT Support - VR/29351

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Status: Temp/Contract
Location: Aberdeen
Rate: Dependant on Experience

Join a leading engineering and maintenance provider as a 2nd Line IT Support on a Temporary basis. This position is located in Aberdeen. Providing 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. If you have the required skills and experience, please apply below!


Main duties and responsibilities:

  • Providing email, telephone, remote, and in-person IT support, with a high level of customer service.
  • Building, configurating, and deploying PCs, desk phones, and mobile phones - including associated software and operating systems.
  • Maintaining and supporting devices, and all other hardware and devices related to desktop infrastructure.
  • Maintaining and supporting software applications ensuring its patched in line with business cyber essential agreements removing any unsupported applications.
  • Taking ownership of assigned tickets and see them through to completion or escalate to the relevant team.
  • Updating assigned tickets with attempted work, and that fixes and resolutions are documented in the closing notes.
  • Ensuring that tickets are closed within agreed SLAs.
  • Acting as technical escalation point for 1st line support analyst.
  • Providing phone support for incoming IT support calls when required.
  • Working with approved vendors and suppliers and arranging site visits when required.
  • Creating and maintaining documentation and user training materials relevant to IT Support.
  • Flexible approach to IT support coverage, and remote site visit – as one part of the wider support team.
  • Undertaking ad-hoc site visits to provide onsite support when required.



  • Relevant 2nd Line/Desktop support experience.
  • Excellent telephone manner and face to face communication skills.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10).
  • Asset management / software management.
  • Experience of a Multi Domain environment.
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint).
  • Experience using Office 365, Identify Manager, Mobile Device Management, Build Deployment Solutions.
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation).
  • Understanding of PC hardware set-up and configuration.
  • Understanding of common network concepts.
  • Excellent inter-personal skills: diplomatic and able to inspire user confidence.
  • Thorough, professional approach.
  • UK Driving Licence.
  • Ensures the effective and efficient use of time and resources.
  • Monitors progress against the plan and acts accordingly.
  • MCP certification would be beneficial but is not essential.

TMM Recruitment INDIT


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