Sales and Customer Service Executive - VR/29383

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Status: Permanent
Location: Dyce, Aberdeen
Rate: Expectations to be discussed

Sales and Customer Service Executive required to join our client in Dyce on a fulltime, permanent basis. In your role, you’ll seek and secure new business opportunities whilst maintaining and developing the current customer base.


Main Duties & Responsibilities:

  • Identifying sales opportunities and converting new business.
  • Maintaining and developing existing customers through regular planned meetings.
  • Responding to and following up on any sales leads in a timely and professional manner.
  • Ensuring sales activities and processes are in line with all relevant compliance.
  • Developing sales plan and prioritising appropriately to deliver business objectives and achieve KPI’s.
  • Delivering on client satisfaction and service excellence.
  • Delivering effective sales presentations to prospective customers.
  • Maintaining and reporting all relevant customer information on CRM system.
  • Monitoring and reporting on market and competitor activities.
  • Liaising with operations personnel to identify customer service issues and address appropriately.
  • Working collaboratively across the business to maximise sales opportunities.
  • Attending meetings and business seminars as requested by the Line Manager.
  • Meeting and exceeding company standard expectations in relation to call rate and pipeline KPI’s.
  • Ensuring credit worthiness of customers to ensure they are suitable to do business with and assist with credit control.


Our client is seeking a candidate with the following qualifications, experience and skills:

  • Experience of generating new business opportunities and relationship management within freight forwarding/logistics.
  • Demonstratable experience of implementing sales strategies to meet short term and long-term opportunities.
  • Competent with liaising at customer board level.
  • Fully proficient in Microsoft Office.
  • Good interpersonal, communication and presentation skills.


TMM Recruitment INDSCC 

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