Reporting to the IT Team Leader, the IT Support Specialist will have the following main duties and responsibilities:

• Providing support to all users of hardware, software and IT services, including network connectivity, remote working, mobile and office telephones.
• Analysing, diagnosing and resolving complex incidents and requests to ensure the most efficient solution is achieved with minimal disruption to IT system users, in line with SLAs.
• Logging all reported incidents, or service requests, in the IT ticketing system (FreshService).
• Proactively suggesting cost-effective technical and process improvements, and implementing them via the change control procedure.
• Business Continuity and Disaster Recovery planning and testing.
• Coordinating and supervising external contractors.
• Providing out of hours cover as part of the on-call rota.

Experience / Qualifications:

• A degree qualification in a relevant IT discipline is preferred.
• Previous experience in a similar Applications / Systems / ERP Analyst type role is essential.
• Experience with ERP systems is essential.
• Applicants will be expected to possess strong experience in the writing, analysis and debugging of Oracle / SQL.
• SAP Crystal Report knowledge is preferred.
• Office 365 administration experience is preferred.

    Experience with the majority of the following technologies is preferred:

• Microsoft Windows Server Administrator 2008/12/16/19.
• Windows 7, 8 and 10.
• Cloud technologies e.g. SaaS.
• VMWare administration and troubleshooting.
• Antivirus (Symantec).
• Backup solutions.
• Patch management systems.
• SQL Server 2012.
• Video conferencing.
• Cisco (CUCM).
• Mobile device management.
• AP, GPO, DNS, and DHCP.
• Business Continuity / Disaster Recovery.
• ITIL.