1st / 2nd Line Support Engineer - VR/27017

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Status: Permanent
Location: Lockerbie, Dumfries and Galloway
Rate: Available Upon Request

We are supporting a nationwide, market leading company who are expanding their IT support function. This progressive organisation is looking for both 1st and a 2nd Line Support Engineers to join their experienced and knowledgeable team on a permanent basis. Based on site there is also a requirement to cover other locations in the area so holding a full driving licence is mandatory.


Key Tasks and Responsibilities

  • Monitoring the helpdesk and resolving IT issues efficiently.
  • Working with the rest of the IT team on various projects, locally and remotely.
  • Following and maintaining documentation.
  • Configuring and rolling out new machines for new and existing users where required.
  • Upgrading or repairing hardware when required.
  • Installing, configuring, and supporting a variety of printers and drivers.
  • Configuring, monitoring, and testing backups on a regular schedule.
  • Supporting users to use Windows 10 and Office 365 effectively and resolving any issues.
  • Supporting the use of iPhones and Android devices.
  • Supporting CCTV systems.
  • Procuring hardware and software as required.


Essential Skills and Knowledge

  • Strong written and verbal communication skills.
  • An ability to manage workload and prioritise urgent items accordingly.
  • A working understanding of network and data security.
  • Clean driving license.


Favourable Skills and Knowledge

  • Experience of working with PLCs, Access Points and Switches.
  • An understanding of networking, particularly VLANs and VPNs.
  • Experience repairing physical IT hardware.

TMM Recruitment 


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