2nd Line Support Engineer - VR/30702

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Status: Permanent
Location: Aberdeen
Rate: Available Upon Request

Join an inclusive Aberdeen based team as a 2nd Line Support Engineer, providing expert support across Microsoft 365, Windows Server, Virtualisation, and networking. Troubleshoot hardware/software issues, support users both on-site and remotely, manage and diagnose networks, and administer Microsoft 365 technologies. With the opportunity for career progression, certification support, and exposure to a broad range of technologies, this is an excellent opportunity!

     

Overview job description.

Our client is looking for a 2nd Line Support Engineer to support the businesses growth. For this role you will require exceptional technical support abilities, be customer focused, work well in a tight-knit team and will have an eagerness for learning new technical skills and disciplines.

          

Main duties and responsibilities

  • Technical diagnostics. Resolving both software, and hardware issues efficiently and to a great standard.
  • Microsoft 365 diagnostics and administration. Supporting Microsoft Office, Exchange, OneDrive and keeping to security best practices
  • Windows Server 2016 – 2022 Support including Active Directory and Group Policy.
  • Virtualisation technology including VMWare and Hyper-V.
  • Monitoring, administration and support of network technologies including firewalls, routers and switches, VLANs and VPNs.
  • Supporting users via remote desktop. RDP, Citrix and Azure Virtual Desktop.

         

Desirable Skills & Experience

  • CompTIA A+ / Network+ qualifications or equivalent experience.
  • MS MCP/MCSA in relevant technologies.
  • ITIL Foundation Certificate.
  • Microsoft Azure Fundamentals.
  • Cisco CCNA or equivalent networking certifications.

      

What’s in it for me?

  • Opportunities for progression into 3rd Line Support role, project-based roles or even positions of leadership.
  • Exposure to a broad range of exciting technologies within a dynamic environment.
  • Support in obtaining IT certifications that align with business needs and your personal career goals.
  • Positive and inclusive working culture.

           

TMM Recruitment INDIT

Email:it_team@tmmrecruitment.com

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