Main duties and responsibilities

• Maintaining and developing strong relationships with key clients, understanding their business objectives, challenges, and requirements.
• Acting as the primary contact between clients and internal teams, ensuring clear communication and alignment on deliverables and expectations.
• Developing strategies to enhance client loyalty and retention rates. Identifying opportunities for upselling or cross-selling additional products or services.
• Engaging with clients to gather feedback, address concerns, identify opportunities for upselling or cross-selling and gather feedback for continuous improvement.
• Identifying new business opportunities within existing accounts by understanding client needs and proposing innovative solutions.
• Collaborating with internal departments such as sales, customer service, marketing, and production to ensure seamless communication and execution of client requirements.
• Conducting regular business reviews with clients to assess performance, address challenges, and explore opportunities for growth.
• Staying updated on industry trends, market developments, and competitor activities to provide valuable insights.
• Representing the company at industry events, trade shows, and conferences to network with potential clients and promote brand awareness.
• Tracking key performance metrics related to client satisfaction, retention, and revenue.
• Preparing regular reports and presentations to update stakeholders on client relationship status and progress.

Applicants to this role require

• Proven experience in account management, CRM implementation, or related roles.
• In-depth knowledge of CRM systems, such as Salesforce, Microsoft Dynamics, or HubSpot.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Proven track record of building and maintaining strong client relationships.

TMM  Recruitment INDSCC