The Business Systems Analyst will have the following main duties and responsibilities:

• Responsible for ensuring the support, development and maintenance of applications in accordance with agreed standards / Service Level Agreements.
• Maintaining the Power BI dashboard(s) and roll out software updates, as issued by Microsoft.
• Implementation of SharePoint.
• Provide a consistent level of support, as outlined in SLA, to all users across the business.
• Respond to system tickets in agreed timescale, as per SLA.
• Deliver projects to timescales agreed by, and with, the project owner.
• Oversee, with input and support from relevant departments, affected data held in Company C-SAM and review data quality on a regular basis.
• Ensure that all changes, updates and necessary information are captured electronically in relevant server folders.
• Undertake monthly reviews and maintenance checks across C-SAM and other business systems (e.g. Power BI, ETM etc).
• Use diagnostic tools to troubleshoot system issues.
• Set up and removal of new starters for C-SAM.
• Manage and ensure that all warranties associated with system tools and support agreements are up-to-date and renewals are managed accordingly.
• Provide and update business systems’ user guides e.g. C-SAM, ETM, etc.

Experience / Qualifications:

• Applicants will be expected to possess a relevant Degree qualification in a Computing / IT discipline.
• ITIL certification would be preferred.
• Previous experience in a similar Business Applications / Systems Analyst type role is essential.
• Experience in the delivery and support of Asset Management Software is essential.
• Applicants will be expected to possess experience of providing assistance across a wide range of applications / systems.
• Experience of delivering and supporting SQL is essential.
• Previous experience with the creation and implementation of new systems and system enhancements is essential.
• Applicants will be expected to possess knowledge of reporting / dashboard solutions.