Credit Control Supervisor - VR/27513

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Status: Permanent
Location: Turriff, Aberdeenshire
Rate: Available Upon Request

TMM are supporting our client with the appointment of a Credit Control Supervisor. Responsible for the daily supervision of the team as well as managing customer accounts, applicants will have strong credit control experience and high level of problem-solving skills.


Duties and Responsibilities will include:

  • Managing customer accounts.
  • Updating customer information as required, ensuring adequate supporting evidence.
  • Updating customer accounts with notes relevant to individual cases.
  • Communicating with customers to obtain payments to account, agreeing settlement terms with customers having trouble paying their balance.
  • Coordinating with Treasury Accountant to ensure accurate customer Direct Debit collections.
  • Accepting customer card payments from their telephone calls.
  • Receiving customer calls and emails, investigating queries and providing sufficient response to ensure a satisfying experience for the customer.
  • As internal customers, liaising with the Sales Team to action issues from their individual Debt Reports.
  • Reviewing periodically the performance of debt ageing per Credit Controller through a Top 100 / >90 day mechanism.  Holding regular Debtor meetings with Controllers to discuss target areas.
  • Monitoring relevant KPIs for the group to ensure improvement and highlight areas of concern as applicable.
  • Actively working to ensure continuous improvement within the Credit Control Team through process efficiencies and key deliverables. 

TMM Recruitment INDFIN

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