The Desktop Services Administrator will have the following main duties and responsibilities:

• Responding to customer requests for services concerning support, processing or request procedures, systems status and network connectivity. Also responding to a variety of hardware and software problems for all installed application hardware and software products, supported by Information Services.
• Working with other teams and external vendors, as required, and escalating when necessary.
• Installing and configuring IT hardware software.
• Providing software and hardware support to user desktop PC’s.
• Ensuring compliance with software licensing agreements held.
• Maintaining computer equipment asset database.
• Maintaining computer software audit database.
• Maintaining desktop security.
• Assisting in development of desktop solutions.
• Assisting in disaster recovery when required.
• Providing support to all Company desktop users, using remote access methods.
• Maintaining and completing required documentation.
• Configuring and supporting mobile devices.
• Ordering equipment and spares.

Experience / Qualifications:

• A minimum of 3-4 years’ proven desktop support experience - supporting Windows 7, 10, Office 2013 and Office 365 is essential.
• Previous and recent experience in a similar role is essential.
• Experience with file permissions and Active Directory is essential.
• Applicants will be expected to possess experience of imaging, using SCCM.
• Applicants will be expected to possess Office 365 administration experience.
• Ticketing system experience would be preferred.
• Knowledge of Bitlocker would be preferred.
• Experience with backups and Veeam would be advantageous.