Key Tasks and Responsibilities

• Monitoring the helpdesk and responding to requests efficiently.
• Working with the rest of the IT Team on various projects, locally and remotely.
• Configuring and rolling out new machines for new and existing users where required.
• Rolling out hardware upgrades for existing users.
• Troubleshooting Windows 10 and Microsoft Office.
• Configuring, monitoring and testing backups frequently.
• Providing support to remote users.
• Supporting mobile phone users.
• Procuring hardware and software as required.
• Supporting bespoke order processing and stock management system.

Key Skills, Qualifications and Experience

The right candidate will be able to demonstrate the following:

• Knowledge of PC hardware, software and peripherals configuration.
• Knowledge of network communications.
• Strong knowledge of MS Windows 10, Office 365 and Teams.
• Ability to advise, guide and communicate technical issues to non-technical staff.
• Good analytical and problem-solving skills. High degree of accuracy and able to work to tight deadlines.
• Pro-active in learning new technologies and ability use initiative to find a solution to the technical problem or to propose a solution that meets business needs.
• A team player with ability to work under own initiative and unsupervised.
• Ability to demonstrate multi-tasking and co-ordination of workload.
• Full driving license.
• Knowledge of Programming Skills, C#/Java, Database, html, JavaScript, CSS is desirable.

INDIT