Export Coordinator - VR/30146
An Export Coordinator is required on a full-time, permanent basis for a freight company based in Dyce. There is the offer of hybrid working at 1 day a week.
As Export Coordinator, you will support with the coordination of shipments including quotation, ensuring that clients receive excellent customer service through their enquiry.
Duties and Responsibilities include:
- Assisting with the onboarding of new clients.
- Developing core client relationships to achieve team goals.
- Working closely with the Sales Team to maintain existing client relationships.
- Attending regular client meetings.
- Providing support to the Export Team to realise their objectives.
- Fully conversant with all Pentagon in-house systems.
- Accurate and complete entry of consignment and client information to the system.
- Booking shipments with carriers – airlines, shipping lines and road transport companies.
- Processing all shipping documentation including, but not limited to – MAWB, HAWB, Bill of lading, CMR and standard shipping note.
- Processing customs declarations in accordance with instructions and HMRC compliance.
- Maintaining a thorough understanding of HM Revenue and Customs regulations.
- Adhering to destination specific documentation requirements.
- Ensuring all monthly KPIs are met, and billing requirements are achieved in timely manner.
- Participating in weekly team meetings to discuss workload, issues, and opportunities.
- Providing competitive quotations to customers and overseas offices, ensuring intelligent buying is always sought.
- Resolving day to day issues with clients and vendors including issuing NCRs.
- Feeding back any operational issues to Manager who will share with the Sales Department to develop further business.
- Ensuring Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations.
- Providing advice to clients on all aspects of importing/exporting cargoes.
Applicants to this role require:
- Displays a positive and outgoing attitude, maintaining a high degree of commitment to improvements and change.
- Good organisational skills.
- High level of accuracy.
- Ability to form good relationships, with clients, colleagues and vendors.
- Experience in freight forwarding/logistics background.
- Excellent customer service skills.
- Experienced in handling Dangerous Goods.
- Understanding of Export Regimes and understanding of Customs Tariff.
- Excellent Microsoft skills, in particular Excel.
- Good oral and communication skills.
- Good organisational skills and an ability to react to suit operational demands.
- High level of accuracy in checking and processing information.
- Ability to form good relationships, with clients, colleagues and vendors.
- Able to work on own initiative, and as part of a team.
- Competent in the use of CDS.
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