IT Officer - VR/23546
TMM Recruitment are currently recruiting for an IT Officer to join a successful and prestigious organisation based in central Aberdeen to fulfil a 9-month Fixed Term Contract starting in mid-November 2021. This role will be office based.
- Supporting the day-to-day continued operation of the IT systems and infrastructure.
- Administrative support for a busy IT and Infrastructure Department.
- Ensuring the IT documentation and administrative requirements are managed and kept up to date.
- Managing and updating the incident management / change control / inventory system.
- Assisting with IT projects.
- Ad-hoc cover for facilities and office management tasks.
Main duties and responsibilities:
- Managing and tracking of incidents, change control notifications and inventory changes in the helpdesk system.
- Dealing with administrative tasks in support of the IT and Infrastructure Department.
- Assisting with projects as directed, note taking and task follow up.
- Supporting and assisting with ongoing document and procedural changes.
- Ad-hoc cover for certain tasks associated with Facilities and Office Management.
- Assisting in testing and documentation of new applications.
- Assisting with Budgets / Financial Planning / Cost Tracking.
- Assisting in inventory and stock tracking with associated documentary updates.
- Handling ad-hoc requests for new equipment and software.
- Providing “Help Desk” technical support in MS windows and MS Office environment and additional software as required.
- Providing formal IT induction and basic training to new starts in approved systems, hardware and cyber security.
- Organising repair, maintenance and disposal of machines by third party vendors.
- Account creating, monitoring and security.
- Developing applications within ProcessMaker from initial request thought to application delivery.
- Assisting with development and training of users in SharePoint and ProcessMaker.
- Performing DSE assessments of existing and onboarding staff. Advising remote workers in carrying out their own DSE assessments.
- Carrying out TauRx staff onboarding and offboarding in liaison with HR and requests from Heads of Function.
- Monitoring weekly anti-virus reports and daily firewall reports.
- Conducting all job-related activities according to the company QMS and relevant regulatory and guideline
Qualifications, Skills and Experience
- Tertiary level education (HNC and above) ideally covering some form of Administration/Business/IT
- Proven experience in a professional work environment (ideally Pharma / Medical / Biotech but also can be from another highly regulated industry such as oil and gas or financial).
- Strong working knowledge of Microsoft Office / Office 365.
- Basic IT training or relevant experience in system usage and IT support.
- Ideally have working knowledge of an IT Department.
- Ability to troubleshoot and handle IT incidents.
- A good team player and a willingness to learn.
- Working knowledge of IT systems and applications.
- Strong communication and interpersonal skills.
- Adaptable and capable of handling a wide variety of tasks.
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