Overview:

• Supporting the day-to-day continued operation of the IT systems and infrastructure.
• Administrative support for a busy IT and Infrastructure Department.
• Ensuring the IT documentation and administrative requirements are managed and kept up to date.
• Managing and updating the incident management / change control / inventory system.
• Assisting with IT projects.
• Ad-hoc cover for facilities and office management tasks.

Main duties and responsibilities:

• Managing and tracking of incidents, change control notifications and inventory changes in the helpdesk system.
• Dealing with administrative tasks in support of the IT and Infrastructure Department.
• Assisting with projects as directed, note taking and task follow up.
• Supporting and assisting with ongoing document and procedural changes.
• Ad-hoc cover for certain tasks associated with Facilities and Office Management.
• Assisting in testing and documentation of new applications.
• Assisting with Budgets / Financial Planning / Cost Tracking.
• Assisting in inventory and stock tracking with associated documentary updates.
• Handling ad-hoc requests for new equipment and software.
• Providing “Help Desk” technical support in MS windows and MS Office environment and additional software as required.
• Providing formal IT induction and basic training to new starts in approved systems, hardware and cyber security.
• Organising repair, maintenance and disposal of machines by third party vendors.
• Account creating, monitoring and security.
• Developing applications within ProcessMaker from initial request thought to application delivery.
• Assisting with development and training of users in SharePoint and ProcessMaker.
• Performing DSE assessments of existing and onboarding staff. Advising remote workers in carrying out their own DSE assessments.
• Carrying out TauRx staff onboarding and offboarding in liaison with HR and requests from Heads of Function.
• Monitoring weekly anti-virus reports and daily firewall reports.
• Conducting all job-related activities according to the company QMS and relevant regulatory and guideline

Qualifications, Skills and Experience

Education:

• Tertiary level education (HNC and above) ideally covering some form of Administration/Business/IT

Experience:

• Proven experience in a professional work environment (ideally Pharma / Medical / Biotech but also can be from another highly regulated industry such as oil and gas or financial).
• Strong working knowledge of Microsoft Office / Office 365.
• Basic IT training or relevant experience in system usage and IT support.
• Ideally have working knowledge of an IT Department.

Skills/Knowledge:

• Ability to troubleshoot and handle IT incidents.
• A good team player and a willingness to learn.
• Working knowledge of IT systems and applications.
• Strong communication and interpersonal skills.
• Adaptable and capable of handling a wide variety of tasks.