The company is looking for an IT Service Delivery Manager to join the team in their Westhill, Aberdeen office on a staff basis.

The IT Service Delivery Manager is responsible for ensuring day-to-day provision of IT services to end users in the agreed managed location and/or business functions, ensuring the continuity and performance of services.  The role is responsible for site resilience planning and regular engagement with the business to ensure consistent and effective IT service delivery is aligned to project and functional requirements.

All personnel are expected to contribute to creating a positive HSEQ culture and ensure familiarity with and adherence to local HSEQ codes and practices.

Duties and Responsibilities

• Acting as the primary IT interface for all business staff based in managed locations including any associated local IT Partners.
• Acting as primary IT interface with local Facilities to ensure IT provisioned services (e.g. Meeting rooms, Tech Bars, Server Rooms) are optimised.
• Acting as primary escalation point for all IT issues in managed locations, e.g. Incidents, Service Outage, SLA breach, Cyber Security.
• Proactively building and maintaining relationships with business stakeholders in managed locations.
• Providing communication to the business about IT services and maintain local IT induction and training material.
• Ensuring IT service management procedures (e.g. ITIL) are followed and identifying opportunities for improvements.
• Ensuring site recovery plans are implemented with a regular assurance program.
• Attending and contributing on reviews with IT Service Partners, all IT teams and Technology vendors.
• Managing local IT projects and ensure delivered in line with Enterprise Architecture standards and the Global IT strategy.
• Providing effective cost management of local IT budgets and regular service reporting for managed locations.
• Managing assets including stock, e.g. software, hardware, telephony, tapes, laptops, mobile phones, video conferencing equipment as part of resilience planning.
• Ensuring local IT contracts are optimised (e.g. telephony, tape storage, vendor support).
• Coordinating and planning proactively any maintenance or change in local infrastructure or systems, ensuring business and IT services continuity.

TMM Recruitment INDIT