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Senior Passenger Services Officer - VR/25866

Status: Permanent
Location: Aberdeen
Ref: VR/25866
Rate: Available Upon Request

TMM Recruitment is actively seeking an experienced Passenger Services Officer for a Permanent position in Aberdeen. The successful applicant will join a leading helicopter operator as part of a loyal, customer-facing team, who support the full passenger journey from check-in to departure.


Main duties and responsibilities

  • Compiling passenger manifest, coordinating baggage/freight process.
  • Welcoming / checking-in passengers (identifying them against manifest) and leading safety briefings.
  • Handling passenger queries and liaising with aircrew.
  • Documenting the process via Vantage.


Applicants to this role require

  • Aviation experience, ideally in a similar role.
  • Demonstrable customer service skills.
  • Flexibility with hours – the role works a shift pattern with 1 week of late shifts (12 midday - 8pm) each month, the rest being early shifts (5:30am - 1:30pm) and working 1 day every second weekend (with either the following Monday or Fri off).
  • Vantage experience is desirable.



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