Main duties and responsibilities

• Act as the primary point of contact for customer enquiries via telephone and email. Process customer quotations and orders using internal systems.
• Manage order pipelines and maintain accurate customer records.
• Coordinate customer-specific order requirements, including the use of customer portals.
• Handle documentation associated with customer orders.
• Provide updates on order status, delivery schedules and proof of delivery requests.
• Support expediting activities to ensure timely fulfilment of customer requirements.
• Maintain spreadsheets, reports and other administrative records.
• Ensure all customer information is accurate and up to date.
• Build strong working relationships with customers and colleagues to support service delivery.

Applicants to this role require

• Previous experience in a customer service, internal sales or order processing environment.
• Experience using an ERP system.
• Good working knowledge of Microsoft Office applications.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise workload effectively in a busy environment.
• Strong written and verbal communication skills.
• A proactive and customer-focused approach.

TMM Recruitment INDSCC