Overview Job Description:

A leading international organisation is seeking a Desktop Support Engineer to provide comprehensive IT support across multiple locations, including offshore and global offices. This is a dynamic, user-facing role requiring both technical expertise and strong communication skills.

Main Duties and Responsibilities:

• Deliver desktop support including installation, configuration, upgrades, and maintenance of end-user devices, peripherals, mobile technology, telephony, and conferencing systems.
• Respond promptly to user issues, taking a proactive approach to troubleshooting and resolution.
• Support internal office moves and equipment setup.
• Monitor system performance and availability using standard industry tools.
• Collaborate with internal teams and third-party providers to resolve technical issues.
• Escalate complex issues appropriately within the IT Team.
• Assist with IT projects, contributing to implementation and delivery.
• Develop and update IT policies, procedures, and documentation.
• Deliver user training sessions and workshops as required.
• Ensure all work aligns with IT change management processes.
• Maintain accurate records of incidents and service requests.
• Travel to offshore and international locations as required.
• Stay up to date with IT and cyber security best practices.

Desirable Skills & Experience:

• Proven experience in desktop support or a similar IT support role.
• Strong knowledge of desktop technologies, devices, and operating systems.
• Experience supporting mobile devices, telephony, and conferencing tools.
• Familiarity with IT service management processes and change control.
• Ability to troubleshoot effectively and prioritise workload.
• Experience working with third-party vendors and service providers.
• Willingness to travel internationally, including offshore environments.
• Understanding of IT security principles and best practices.
• Strong documentation and communication skills.

TMM Recruitment INDIT