Duties and Responsibilities:

• Support software implementation projects from requirements gathering through to go-live and ongoing support.
• Analyse and document customer requirements, configuring solutions to meet agreed business needs and recognised best practice.
• Manage solution configuration, supporting data migration activities where required.
• Develop and deliver test plans, guiding customers through system testing and user acceptance testing.
• Deliver user training and provide ongoing guidance to support successful system adoption.
• Produce or support the development of reports to meet operational and reporting requirements.
• Act as the primary point of contact throughout implementation, providing expert advice, resolving issues and building strong stakeholder relationships.
• Identify opportunities to optimise system usage following implementation, proactively resolving issues and supporting continuous improvement.
• Work collaboratively with colleagues to ensure projects are delivered successfully and to a consistently high standard.

About You:

• A strong foundation in accounting and finance, with a sound understanding of core financial processes including month-end, VAT and financial reporting.
• Previous experience working with SaaS, accounting or other business software solutions.
• Able to interpret customer requirements and translate them into practical, effective system solutions, even where requirements are evolving or not fully defined.
• An excellent communicator with the ability to build trusted relationships and engage confidently with both technical and non-technical stakeholders.
• Highly organised with strong analytical and problem-solving skills, capable of managing multiple priorities while delivering an excellent customer experience.

What's in it for you?

• A varied role with responsibility across the full implementation lifecycle, from solution design through to ongoing customer support.
• The opportunity to combine consulting, system configuration, training and advisory responsibilities within a single position.
• A collaborative environment where you can develop lasting customer relationships while playing a key role in successful project delivery.

TMM Recruitment INDFIN