Key responsibilities:

• Act as a key point of contact for customer enquiries by phone, email and in person.
• Understand customer requirements and help identify the most appropriate equipment, seeking technical input from colleagues where required.
• Process hire orders accurately and ensure all associated paperwork is completed.
• Prepare hire agreements and invoices and process payments.
• Coordinate deliveries and collections with the wider team.
• Maintain accurate hire schedules and monitor equipment availability.
• Respond to customer queries and help resolve any issues efficiently and professionally.
• Produce daily and weekly reports covering enquiries and hire activity.
• Provide support with marketing and communications activities when required.

About you:

• Hire or rental experience within a fast-paced environment.
• Previous experience working independently and making decisions.
• Strong customer service skills with experience dealing directly with customers or clients.
• Excellent written and verbal communication skills.
• Highly organised with good attention to detail and the ability to manage multiple orders and priorities.
• Positive, can-do approach with a willingness to learn about the company’s equipment and services.

TMM Recruitment INDSCC