Overview Job Description:

This role sits within a collaborative IT and Communications Team, delivering reliable and high-quality network services across multiple technologies. You’ll support, troubleshoot, and improve customer network environments while developing your technical expertise through structured training and industry-recognised certifications, with a clear pathway toward Senior Network Engineer level.

Main Duties and Responsibilities:

Network Delivery & Support:

• Supporting, configuring, and maintaining network environments covering switching, wireless, telephony, network edge, and connectivity services.
• Working with Cisco and Meraki technologies across wired and wireless infrastructures.
• Troubleshooting and diagnosing network faults using monitoring, management, and diagnostic tools.
• Own incidents through to resolution, ensuring service levels and internal processes are followed.

Security, Connectivity & Infrastructure:

• Supporting networking protocols such as TCP/IP, DNS, DHCP, LAN/WAN, SD-WAN, SIP, VPNs.
• Assisting with secure connectivity solutions, both internal and external.
• Working with network security technologies including IPS, AMP, and encryption mechanisms.
• Contributing to cyber-security best practice across supported environments.

Projects, Documentation & Improvement:

• Supporting project delivery, producing clear technical documentation and handover for ongoing support.
• Working collaboratively with colleagues to deliver consistent and high-quality outcomes.
• Participate in an on-call rota.
• Contributing ideas and initiatives that drive continual service improvement.

Training & Development:

• Attaining and maintaining industry-recognised certifications as part of a structured development pathway.
• Actively developing skills and knowledge across networking and communications technologies.

Desirable Skills & Experience:

• Highly organised with a structured, methodical approach to work.
• Strong communication skills, including professional telephone manner.
• Hands-on experience with Cisco and Meraki networking technologies.
• Solid understanding of core networking protocols and connectivity methods.
• Familiarity with network security concepts and technologies.
• Minimum Cisco CCNA certification (or equivalent).
• Meraki certification advantageous.
• Full UK driving licence and access to a personal vehicle.

What’s in it for me?

• Competitive, negotiable salary.
• Hybrid working.
• Funded professional training and certifications.
• Opportunity to grow within an employee-owned business.

TMM Recruitment INDIT