Overview job description

You will provide effective Customer Service to customers by interpreting their aftermarket requirements and ensuring that their agreed technical, commercial and legal scope of supply and or service is delivered to their satisfaction within budget.

The evaluation of such requirements are in accordance with company procedures, policies and associated financial strategies as established at local, divisional and corporate level within the organisation.

Main duties and responsibilities

• Comprehend Customer contractual conditions and specifications through established Contract Review process.
• Managing projects through the strip, overhaul, repair & upgrade; ensuring delivery and margin are maintained/improved
• Management of parts & Rental deliverables
• Develop and issue shop packages corresponding to the plan and coordinate their effective and timely progress. Timely highlight and escalate any concerns that may impact the agreed deadline.
• Actively and constructively communicate with the Project Manager, department Plant and the Customer to ensure status information is timely available throughout the work.
• Organise appropriate meetings in the course of the work and issue minutes.
• Maintain a record of all communications related to the work.
• Accurate status and progress reporting of orders to management for accurate financial forecasting including margin and cash flow enhancement through budget control, correct invoicing and reduction in aged receivables
• Provide project plans and status updates to customers in a timely manner whilst working on a recovery plan if required, ensuring client has the most accurate information and solutions to any issues as soon as practicably possible
• Participate in improvement programs

Statistics

• Margin Analysis
• Business Performance metrics
• Receivables
• Past due
• Delivery
• OTD

Decision Making Authority

The incumbent has a key position related to the work and has to carry out the functions of Project Coordinator in conjunction with the normal functions of the operations, notably; Sales, Engineering, Production Control and Quality Assurance.

Contact with Others

Internally

• Members of staff in all departments in order to deal with major projects including the management team.

Externally

• Liaise and negotiate with customers.
• Independent third parties.
• Sub-contractors working in support of the customer.

Applicants to this role require

• Degree qualified candidate within a technical discipline. 
• Understanding of financial dimension and contractual obligations
• Effective oral and written communication skills
• Good negotiating skills
• Ability to carry out job required under minimum supervision in a fast track and demanding environment.
• Ability to manage time and resources effectively to meet Customer and Cameron deadlines and requirements, including Project Management skills.
• Knowledge of Microsoft Office software and SAP

Preferred Skills

The incumbent has to evaluate and co-ordinate work  which may feature:

• Extensive commercial evaluation
• Long lead times and monitor thereof
• Technical complexity relating to stack-ups and system integration
• A need for more interdisciplinary liaison work
• Frequent and detailed order status reporting
• Tight financial budget expectations and controls

TMM Recruitment INDSCC