Duties and Responsibilities:

• Manage customer orders from receipt through to delivery, liaising with customers to confirm requirements, resolve enquiries and ensure excellent service.
• Process sales orders and maintain accurate customer, product and transactional data within the ERP system.
• Prepare, verify and distribute sales, delivery, export and customs documentation, ensuring full compliance with current regulations and required timescales.
• Produce export-related paperwork including catch certificates, supplier declarations, support attestations and Trader Support Service documentation.
• Coordinate transport bookings, calculate pallet requirements and work closely with logistics providers to ensure timely collections and deliveries.
• Communicate production requirements, order updates and schedule changes across departments to support efficient operations.
• Create and maintain product data, PLUs, labels and technical information, ensuring accuracy across internal systems and customer documentation.
• Investigate and resolve product, labelling, delivery and administrative queries from customers and internal stakeholders.
• Support the Finance team with invoice, account and sales-related enquiries.
• Prepare reports, analysis and operational information for management, maintaining accurate records and filing systems.
• Draft professional correspondence, emails and documentation, and participate in departmental meetings and continuous improvement initiatives.
• Ensure all administrative, operational and compliance activities are completed accurately, efficiently and in line with company procedures.

About you:

• Experience in a logistics or sales role within a fast-paced business environment.
• Experience of using ERP systems.
• Supply chain knowledge/understanding.

TMM Recruitment INDSCC