Overview job description:

Our client, a leading organisation within the energy sector, is seeking an experienced SAP Service Delivery Manager to support the transition and ongoing delivery of business-critical SAP services.

This highly visible role will take responsibility for ensuring SAP solutions transition effectively from project delivery into stable, well-governed business operations. You will establish and oversee service management processes, operational readiness and support arrangements while working closely with business stakeholders, technical teams and external delivery partners.

With a strong focus on service quality and continuous improvement, you will provide oversight during hypercare and stabilisation activities, monitor service performance and ensure SAP support remains aligned with operational requirements.

Main duties and responsibilities:

• Lead the transition of SAP solutions into business-as-usual support, ensuring operational readiness and service stability.
• Establish and govern processes across incident, problem, service request and escalation management.
• Oversee hypercare and service stabilisation, ensuring effective handover into steady-state operations.
• Develop strong relationships with business stakeholders, technical teams and third-party support providers.
• Monitor service performance and identify opportunities for continual service improvement.
• Champion service quality, compliance and operational resilience within a 24/7 operating environment.

Applicants to this role require:

• Proven experience within SAP service delivery, service transition or ERP support leadership.
• Strong knowledge of IT service management, operational governance and support operating models.
• Experience managing third-party support partners and monitoring service performance against agreed outcomes.
• Strong stakeholder management and communication skills across business, operational and technology functions.
• Experience supporting business-critical systems within complex or operationally intensive environments.
• A collaborative and accountable leadership style, with a strong focus on service quality and continuous improvement.

TMM Recruitment INDIT