As a senior member of the Business Systems team, you’ll ensure the reliability and performance of critical systems, act as the main ERP specialist, and provide advanced 2^nd/3^rd line support.

Main duties and responsibilities

• Diagnosing and resolving Business Systems issues, enhancing controls and processes where required.
• Maintaining and configuring core systems, supporting data imports/exports, and producing system reports.
• Contributing to ongoing ERP upgrade activities, including configuration, testing, documentation, and user support.
• Creating and maintaining high-quality process documentation and manage changes effectively.
• Serving as the senior escalation point for the Business Systems Team.
• Visiting operational sites when required to support processes and systems.

Core Areas of Responsibility

• Analysing, configuring, and maintaining business systems, interfaces, and reporting.
• Designing and maintaining ERP solutions aligned with business requirements.
• Providing senior-level guidance and resolving escalated ERP issues.
• Identifying improvement opportunities and implement technical enhancements.
• Working with stakeholders to design and deploy solutions that support business operations.
• Documenting business processes and technical system details.
• Delivering 2^nd/3^rd line support and support regular operational cycles (e.g. month-end).
• Automating and streamlining tasks through system improvements.

Desirable skills & Experience

• Experience in a Business Systems role with hands-on analysis, configuration, integration, and support.
• Proven track record documenting Business Systems and ERP processes.
• Experience in a Senior Business Systems position.
• Exposure to systems used in manufacturing, distribution, or sales environments.
• Participation in ERP upgrade projects.
• Familiarity with Microsoft technologies and project delivery.
• Syspro ERP or SQL-based reporting knowledge is an advantage.
• Strong Business Systems/ERP analysis, process design, configuration, and integration.
• Solid 2nd/3^rd line ERP support capability.
• Excellent communication, documentation, and stakeholder engagement skills.
• Strong planning, organisation, and time management abilities.

TMM Recruitment INDIT