A growing managed IT provider is looking for a Service Coordinator & Client Support Engineer to join its Aberdeen team.

This is a central role within the support function, combining service coordination, client communication, and hands-on technical support. You’ll be responsible for ensuring the smooth running of the service desk, managing ticket flow, maintaining service levels, and acting as a key escalation point.

Alongside coordination responsibilities, you’ll also provide remote support where needed, making this an ideal role for someone who enjoys both organisation and technical problem-solving. You’ll be working in a collaborative, close-knit team environment where ownership, communication, and service quality are key.

Main duties and responsibilities

• Overseeing the day-to-day operation of the support desk, including ticket monitoring and allocation.
• Prioritising and managing incoming requests to ensure efficient workflow across the team.
• Monitoring service levels, identifying and addressing tickets at risk of breach.
• Acting as an escalation point for complex or high-priority issues.
• Taking ownership of critical incidents through to resolution.
• Coordinating team rotas and schedule client site visits where required.
• Maintaining accurate ticketing, time tracking, and documentation records.
• Supporting and improving internal processes and service delivery workflows.
• Providing remote support to clients across infrastructure and user environments.
• Continuing developing technical skills across networking, operating systems, and cloud services.

Desirable Skills & Experience

• Experience working within an IT support or service environment.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent client-facing communication and service delivery approach.
• Ability to take ownership of issues through to resolution.
• Familiarity with IT service management tools and structured support processes.
• Strong attention to detail and accuracy in administrative tasks.
• Proactive mindset with a focus on continuous improvement.
• Ability to balance coordination responsibilities with hands-on technical support.
• Full UK driving licence required.

TMM Recruitment INDIT