Overview job description:

We’re looking for a personable and proactive Support Technician to join a small, collaborative team. This customer-facing role involved delivering technical support, troubleshooting issues, and providing on-site assistance for managed IT services.

Main duties and responsibilities:

• Providing remote and on-site technical support across devices, applications, and networks.
• Managing support tickets, ensuring clear communication and timely resolution.
• Installing, configuring, and maintaining desktops, laptops, mobile devices, and software.
• Administering Microsoft 365 services including Teams, SharePoint, and security features.
• Troubleshooting connectivity and networking issues (Wi-Fi, routers, switches).
• Supporting backup, antivirus, and security tools.
• Maintaining accurate documentation and collaborating with colleagues for smooth handovers.

Desirable skills and experience:

• 5+ years in technical support, ideally in a fast-paced environment.
• Strong knowledge of Windows 10/11 and Microsoft 365 administration.
• Networking troubleshooting (DNS, DHCP, VPNs).
• Familiarity with security tools and best practices.
• Experience with ticketing systems; exposure to cloud services is a plus.
• Full UK driving license and access to a vehicle.
• Ability to work from the Aberdeen office and visit client sites.

About You:

• Friendly, approachable, and confident engaging with clients.
• Calm under pressure with strong problem-solving skills.
• Organised and able to manage multiple priorities.
• Keen to learn and grow with new technologies.
• Excellent written and verbal communication.

TMM Recruitment INDIT