Overview job description

An established IT Service Provider based in Aberdeen is seeking a skilled Technical Lead to deliver advanced technical support across a diverse client base. The role involves resolving complex issues, support infrastructure, and acting as an escalation point for other IT Engineers

Main duties and responsibilities

• Providing support across networking, cloud, server, and endpoint environments.
• Configuring and troubleshooting firewalls, VLANs, switches, and wireless infrastructure.
• Administering Azure AD, Office 365, and hybrid Active Directory environments.
• Managing Windows Server, virtualisation platforms, and storage solutions.
• Implementing and maintaining cybersecurity tools including AV/EDR/XDR and SIEM.
• Supporting endpoint management using Intune, Autopilot, and MDM/EMM.

Desirable Skills & Experience

• Minimum 5 years’ experience in a technical support role (MSP experience desirable).
• Strong knowledge of networking, cloud platforms, and Windows Server environments.
• Experience with virtualisation (VMware/Hyper-V) and endpoint management tools.
• Familiarity with cybersecurity practices and monitoring tools.
• Full UK driving licence.
• Relevant certifications (Microsoft, VMware, Cisco, etc.) are advantageous.

What’s in it for me? (the applicant)

• Opportunity to work on varied and challenging technical environments.
• Supportive team culture with mentoring and collaboration.
• Exposure to cutting-edge technologies and enterprise-level infrastructure.
• Career development through training and certification support.

TMM Recruitment INDIT